Shipping policy

Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered by Artivet.shop (“we”, “us”, “our”).

1) Order Processing Time

Most items are made-to-order or personalized. Processing time is separate from delivery time.

Apparel (T-Shirts / Sweatshirts / similar items)

  • Typically shipped on the next business day after successful payment.

  • Business days are Monday–Friday, excluding public holidays.

Other Products (mugs, ornaments, decor, accessories, etc.)

  • Processing time: 2–5 business days from successful payment.

Peak seasons & unforeseen events
During periods of high order volume (e.g. Black Friday, Christmas) or events beyond our control (carrier disruptions, customs issues, natural disasters, etc.), processing may take longer. Such delays do not automatically qualify for cancellation, refund, or compensation unless required by law.

2) Shipping Methods & Delivery Estimates

We primarily ship via USPS and may use other reputable carriers or local partners when necessary.

For Apparel (US orders)

  • Ships via USPS (or similar service).

  • Estimated delivery: 4–6 business days after shipment, depending on your location.

For Other Products

  • Domestic (United States):

    • Estimated delivery: 3–6 business days after shipment.

  • International (outside the United States):

    • Estimated delivery: 7–10 business days after shipment, depending on destination and customs.

All delivery times are good-faith estimates, not guaranteed. We are not liable for delays caused by carriers, customs, weather, peak season load, or circumstances beyond our reasonable control.

3) Shipping Rates – Free Shipping

We offer free standard shipping on all orders.

  • Free shipping applies to the initial shipment of your order to the address provided at checkout.

  • If a reshipment is required due to customer error (wrong/incomplete address, unclaimed package, refusal of delivery, etc.), additional shipping charges may apply and are the customer’s responsibility.

  • For approved returns not caused by our error, our Return & Refund Policy (including possible fees/deductions) will apply.

4) Tracking & Delivery Confirmation

  • Once your order ships, you will receive a shipping confirmation email with a tracking number (where available).

  • Tracking data is provided by the carrier and may experience delays in updates.

A shipment marked “Delivered” by the carrier is considered successfully delivered to the address provided at checkout.

If tracking shows “Delivered” but you have not received the package, please:

  1. Check with household members, neighbors, building management, or mailroom;

  2. Check surrounding areas (porch, side door, garage, etc.);

  3. Contact the carrier with your tracking number for GPS/scan verification.

If you still cannot locate the package, contact us at contact@artivet.shop. We will assist where possible; however:

We are not obligated to issue a refund or free replacement for orders the carrier confirms as delivered to the address provided.

5) Wrong, Incomplete, or Unreachable Address

You are responsible for ensuring the shipping address entered at checkout is complete and accurate.

If an order is delayed, returned, or undeliverable due to:

  • incorrect or incomplete address;

  • refusal to accept delivery;

  • failure to pick up/claim the package;

we may, at our discretion:

  • reship the order once it is returned to us, with reshipment costs charged to you; or

  • treat it as a non-defect return, subject to our Return & Refund Policy (including applicable deductions and fees).

If you need to correct your address, contact contact@artivet.shop immediately. We cannot guarantee changes if the order is already in production or shipped.

6) Lost Packages (In Transit)

A package may be considered “lost in transit” if:

  • tracking does not show “Delivered”,

  • there is no movement for an extended period, and

  • the carrier confirms it as lost.

If you believe your order is lost:

  • Contact us at contact@artivet.shop within 14 days from the last tracking update or expected delivery date.

  • We may open an investigation with the carrier.

We may offer a replacement or refund, at our discretion and based on the carrier’s official findings. We reserve the right to rely on that result before deciding eligibility.

7) Damaged in Transit

If your order arrives damaged, you must contact us within 7 calendar days of the carrier’s “Delivered” scan at contact@artivet.shop.

Please provide:

  • Order number;

  • Clear photos of the damaged item;

  • Photos of inner & outer packaging;

  • Photo of the shipping label.

If we confirm transit damage or our fulfillment error, we will:

  • provide a free replacement or full refund; and

  • where applicable, issue a prepaid return label or instructions for return/disposal.

If evidence is insufficient or suggests damage after delivery or due to misuse, a replacement/refund may be declined.

8) Split Shipments

We may ship items from the same order in multiple packages for operational reasons.

  • This does not affect your free standard shipping benefit.

  • Separate tracking numbers will be provided where applicable.

9) International Shipping, Duties & Taxes

For orders shipped outside the United States:

  • Customs duties, VAT, import taxes, brokerage fees, and other charges (if any) are the responsibility of the customer, unless clearly stated otherwise at checkout.

  • We are not responsible for customs delays or refusal to release goods.

If a package is returned due to refusal to pay duties/taxes or failure to provide required customs information:

  • We may treat it as a non-defect return, applying our Return & Refund Policy and deducting any costs incurred (including customs fees, handling, and reshipment, if requested).

You are responsible for confirming that products are permitted in your country.

10) Made-to-Order & Personalized Items

Many items at Artivet.shop are made-to-order or personalized:

  • Timelines are estimates, not guaranteed delivery dates.

  • Once production has started, cancellations or changes may be limited or refused, and may fall under non-defect rules in our Return & Refund Policy.

  • Personalized items are generally non-returnable, except in cases of verified manufacturing defect or our error.

11) Fraud Prevention & Right to Refuse Service

We reserve the right to:

  • Refuse, cancel, or flag orders suspected of fraud, chargeback abuse, or policy misuse;

  • Request additional verification for high-risk orders;

  • Restrict shipping destinations at our discretion.

12) Contact

For any questions regarding shipping, tracking, or delivery, please contact:
📩 contact@artivet.shop